Pulse
pulse
Customer success
Reach detractors while their context is fresh and the relationship can still be repaired.
200+
at-risk 1-star reviews recovered before they went public
AVAILABLE
Reach the detractor while the moment is still warm.
Customer success loses recoveries when a 1–6 sits in a weekly digest. Pulse can open live chat or email the moment a low score lands.
A score without a page is a cold call.
CS cannot repair what it cannot locate. Page context tells the teammate which billing, onboarding, or settings surface went wrong.
Watch the pages that create tickets
Place Pulse on billing, cancellation, and support-heavy surfaces so the survey appears when frustration is still specific.
Trigger recovery from the event
Use survey-submitted to launch live chat, email, or an internal alert. Detractors should not wait for someone to refresh a dashboard.
Close the loop with context
Export scores with page location so the CS note, the chat transcript, and the product surface stay attached.
Survey event workflows
Survey-started and survey-submitted can launch live chat, email, or a recovery sequence automatically.
Score exports with page context
Know the exact page behind a low score before the first outreach.
Fully customizable NPS widget
Keep the ask on-brand so customers do not feel they left your product to complain.
Zapier integration
Route detractors into Slack, a CS inbox, or the CRM without waiting on a custom build.
Faster detractor response
Low scores notify the team while the customer is still in the product, not after they have already written a review.
Outreach with a location
CS opens the conversation knowing which page failed, which shortens the diagnosis.
Fewer public 1-star surprises
Pulse has already helped recover 200+ at-risk reviews before they went public.
Your CS team is measured on saves, not on reading a monthly NPS slide.
Detractors currently wait in a dashboard until someone checks it.
You want chat or email to fire from the survey event itself.
You can own one recovery playbook on a single high-risk page to start.
How do detractor alerts work?
Low scores can notify your team immediately so customer success can respond while the experience is still current.
Can a low score open live chat?
Yes. Event-driven actions can continue the workflow, including triggering live chat after a low score.
Is Pulse free for CS teams?
Yes. Pulse is free to run in-app NPS and sentiment collection.
What should we prepare before turning Pulse on?
Pick the page that creates the most risk, name the owner who will respond, and decide whether chat, email, or Slack is the first action.
Start with Pulse
Pulse for Customer success | Marmeto
Reach detractors while their context is fresh and the relationship can still be repaired. Learn how Pulse works for Customer success, what to prepare, and how to get started.
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